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If you are not receiving Canvas notification emails, such as for new announcements, grades being posted, discussion post replies, etc., please follow these steps to check if your email is verified, and if not, how to verify it:
- Navigate to your Canvas account settings, this is done by opening Canvas, then selecting 'Account' at the top left, and then selecting 'Settings.'
- You will be met with the following page, with your account emails being listed at the top right:
- Next to your @acu.edu email, there will be a star icon, this is to indicate which email is currently set as the default email.
- If you also see an icon of a circle with an exclamation point within it, this is to indicate that there is an issue with the email, and you can mouse over the icon to receive more information.
- It will likely state that verification of the email is needed.
- To verify your email, you will need to receive a verification email in your inbox, however, this email often never arrives in this scenario. To get around this, please add an additional email, such as a personal email, by selecting '+ Email Address'
- You will receive a verification email at the new email, follow the instructions and complete the verification.
- Once your secondary email is verified, set it as the default within Canvas by mousing over the email and selecting the star icon that should appear.
- You can now remove your @acu.edu email, as it is no longer the default.
- Once your secondary email is set as the default, remove your @acu.edu email, and refresh the page. You will now need to add your @acu.edu email back to your Canvas account, and repeat the verification process.
- Once your @acu.edu email is properly verified, you can set it as the default email again, and remove your secondary email.
- You should now be receiving Canvas notification emails normally.