CRM Advance is an application accessed through a web browser. When you connect to it, your browser sends a "user-agent string" that CRM Advance uses to identify your browser as either a mobile browser or a desktop browser in order to serve you either the mobile or desktop version of the page. On Chrome OS, CRM Advance recognizes Chrome's user-agent string as a mobile browser, and serves the mobile version of the page, preventing you from using the application.
Since it is not possible to install a different web browser on Chrome OS, we need to change what user-agent string Chrome sends. We will do this with a Chrome extension.
- Open the Chrome Web Store.
- Search for "user agent switcher."
- Click one of the extensions (we recommend User-Agent Switcher for Chrome offered by google.com because Google is a trusted developer).
- Click "Add to Chrome."
- Click "Add Extension"
- Click the extensions icon in the top-right (shaped like a puzzle piece).
- Click "User-Agent Switcher for Chrome."
- Click a browser and then the desired user-agent string (we recommend Firefox > Windows Firefox 33).
Chrome should now be sending a Windows Firefox user-agent string that CRM Advance will recognize as a desktop browser, and should serve the desktop version of the page.