It is no longer actually possible to have more than one authentication method configured and manually select which one to use by default. This is due to Microsoft's implementation of system-preferred multifactor authentication. You can learn more about system-preferred MFA at Microsoft's learning page here: https://learn.microsoft.com/en-us/entra/identity/authentication/concept-system-preferred-multifactor-authentication.
But essentially it means that if you have the system-preferred method configured, it will always use that unless it is unavailable for some reason. We do strongly recommend you use the system-preferred method, which is an authenticator app (we recommend Microsoft's authenticator app).
You can configure which authentication will be used if the system-preferred MFA method is not available.
- Click "Update Info" under the Security info box.
- Where it says "Sign-in method when most advisable is unavailable: [current sign-in method]" click Change.
- Click the drop-down menu and select the method you wish to use.
If you do not see the method you'd prefer to use, then cancel out of the prompt and click the Add method option right underneath and follow the on-screen steps on how to set up your preferred method. If you have any questions, please contact the IT Support Center: 325-674-5555, support@acu.edu, acu.edu/support.