Why can't I connect to ACUsecure after changing my ACU password?

When you change your password and go to reconnect your device to a wireless network, even if you type in your new password, devices may continue to use the old password stored in memory. You must have the device forget the wireless network and then re-add it.

Go here for information on connecting again once the device has forgotten the network.

Forget a network on an Android device

  1. Open Settings > Network and Internet.
  2. Tap and hold the network, then select Forget network.

Forget a network on an iOS device

  1. Open Settings > Wi-Fi.
  2. Tap the network.
  3. Tap Forget this Network.
  4. Tap Forget.

Forget a network on a Mac*

  1. Open "System Preferences."
  2. Click on "Network."
  3. With the Wi-fi tab selected, click "Advanced" on the bottom right of the window.
  4. Scroll through the list and find any and all of the ACU networks.
  5. Click on a network to highlight it.
  6. Press the minus icon beneath the list to remove it from the list.
  7. Click "Ok"  when all are removed.
  8. Click "Apply."

Forget a network on a PC

  1. Click the Network icon on the lower right corner of your screen.
  2. Click Network settings.
  3. Click Manage Wi-Fi settings.
  4. Under Manage known networks, click the network you want to delete.
  5. Click Forget.


*On a Mac, if the user is still unable to connect to ACUSecure even after having forgotten the network, there's a chance that the old password is still saved in their keychain and hasn't updated. Turn the WiFi off. Go to Keychain Access (CMD+Spacebar) and type in "acu" in the top right search bar of that window. Locate the ACUSecure saved key (there's a certain symbol by it but since I don't remember it off the top of my head I'm just going to save this as a draft), right-click and choose the option to delete that key. Once you've done this, you may still need to forget and re-add ACUSecure before you can connect again.


Article ID: 41637
Mon 10/30/17 4:17 PM
Wed 1/24/24 10:24 PM