To reset your ACU password:
Navigate to myACU at my.acu.edu.
![](https://support.acu.edu/TDPortal/Images/Viewer?fileName=52b575cc-0bf7-478c-9aaf-51d6cd332ef9.png)
Click the link for “Can’t access your account?”
![](https://support.acu.edu/TDPortal/Images/Viewer?fileName=b54cf4d1-a92c-4016-a7b6-7b861bfa91ff.png)
For “Which type of account do you need help with?” select “Work or school account.”
![](https://support.acu.edu/TDPortal/Images/Viewer?fileName=bd2d54dc-b219-4f35-8441-35c4c7dad326.png)
Enter your ACU email address and solve the Captcha by entering the letters/numbers (this is case-sensitive). Click “Next.”
![](https://support.acu.edu/TDPortal/Images/Viewer?fileName=a22f7bda-494e-449a-b359-3abc22740bcc.png)
You will have to pass two verification steps. You can use any options you have previously configured for Account Recovery or Multifactor Authentication.
Now you will be taken to a page to create a new password. You must enter it twice to confirm it. The new password cannot be similar to a previous one, must be at least eight characters in length, and must have at least one upper-case letter, one lower-case letter, one number, and one special character or symbol.
If you run into any issues, please call the IT Support Center at 325-674-5555.
Please note that if you have not registered for password reset by configuring account recovery email, phone number, or security questions, you will receive a page instructing you to contact your administrator. Call the number above to contact.
![](https://support.acu.edu/TDPortal/Images/Viewer?fileName=482cab6b-be85-4bd6-a69f-b4957952b734.png)