ACU email accounts that are not individual users' accounts, intended to be used by more than one person, are called groupmail accounts. The Support Center's groupmail account is helpdesk@groupmail.acu.edu (this is a hold-over from when we were called The Helpdesk). Every groupmail account is given a group alias without the need for a separate request. The reason is so that people can send messages to your account using an address that ends in @acu.edu instead of @groupmail.acu.edu. This is why you can reach the Support Center using support@acu.edu; support@acu.edu is a group that has helpdesk@groupmail.acu.edu as a recipient.
Requests for groupmail accounts must be made by full-time employees. If you are a student needing a groupmail account for a student organization or club, you will need a full-time employee sponsor to request the account for you.
To request a groupmail account, contact the Support Center with the following information:
- The email address you want for the groupmail account? (e.g. helpdesk@groupmail.acu.edu).
- First name and last name for the groupmail account to be named; it doesn't need to be the name of a person (e.g. Support Center).