Repair Center Check-In

In order to check in your computer to the repair center, you must agree to the terms below. By clicking "I Agree, Start Check-in" you agree that you understand and agree to these terms:

Microsoft requires that all Windows computer systems be validated to ensure that your computer is running a genuine copy of Windows. Because of this, Microsoft has restricted updates to computers that can successfully pass Windows Validation. ACU's Windows Update Policy requires all computers connected to the ACU network to have all the required Windows Updates. If your copy of Windows cannot pass the Windows Validation check, your computer cannot be updated. Thus, Team55 will NOT work on any computer that does not have a legal, valid copy of Windows installed. If you have been blocked from using the ACU Network for any reason and your computer is running an illegal copy of Windows, it will remain blocked until you can provide a valid copy of Windows to install on your computer to Team55.

A valid copy of Windows includes the following:
Windows 7 or later that has been purchased through a retailer that sells genuine Microsoft products, and in which you have the original License Key.
Windows 7 or later that was preinstalled on your computer when it was purchased (the License Key will be printed on a label that is attached to the outside of your computer, or be contained in the BIOS of the computer).
Please also note that, in most cases, Windows can only be installed once per License Key. By accepting, you are certifying that your computer has a valid, legal copy of Windows 7 or later installed.

By accepting, you are certifying that you understand this policy.

The ACU Virus Protection Policy requires all Windows computers connected to the ACU network to have adequate, valid copies of an anti-virus solution installed on your computer. Team55 reserves the right to uninstall any virus scanner installed on your computer without consent if any of the following has occurred:

Your computer has been infected with a virus.
Your virus scanner's subscription has expired.
Your virus scanner is a trial.
Your virus scanner is performing in a manner that is prohibiting Team55 from effectively repairing your computer.
If your virus scanner is uninstalled (or no virus scanner is present), Team55 will install adequate virus protection onto your computer in order to satisfy the ACU Virus Protection Policy.

By accepting, you are certifying that you understand this policy.

 

If your computer is checked into the Team55 Repair Center for repair, Team55, at its discretion, may install malware protection onto your computer and remove any malware found without prior consent. Some applications install what is known as bundleware, which is malware that is installed in addition to the application that you are installing. If Team55 removes any bundleware, there is a chance that the application that installed it will no longer function. Team55 cannot be held responsible for any applications that no longer function properly because of their bundleware being removed.

By accepting, you are certifying that you understand this policy.

If your computer is checked into the Team55 Repair Center for repair, Team55, at its discretion, may disable or uninstall any firewall or internet content filtering software that has been installed on your computer without prior consent if it hinders the repair of your computer. Likewise, any computer that comes into the Team55 Repair Center that does not have a firewall activated may have the default built-in firewall enabled.

By accepting, you are certifying that you understand this policy.

Team55 may remove any program or file on your computer for the following reasons:
The program or file has ceased functioning properly or is corrupted.
The program or file is infected with a virus.
The program or file is preventing Team55 from completing repairs on the computer.
The program or file violates any ACU policy.

By accepting, you are certifying that you understand this policy.

Peer-to-Peer Clients are often the source of viruses, spyware, and other kinds of malware. Further, use of Peer-to-Peer Clients to illegally download music or software is a violation of the ACU Responsible Use for Information and Technology Resources Policy as well as the Peer-to-Peer (P2P) File Sharing Stance. As such, Team55 reserves the right to remove any peer-to-peer download client that is installed on the computer, and delete any files contained in the program's folders. These programs include, but are not limited to:

Limewire
BitTorrent
µTorrent
BearShare
FrostWire

By accepting, you are certifying that you understand this policy.

If your computer is checked into the Team55 Repair Center for repair and is found to require a reformat or repair install of your operating system, Team55 will attempt to perform a back up of your data as outlined in the Data Back Up Policy. If Team55 is unable to back up your data for a reason other than hardware failure, you will be contacted prior to any further work being done. After attempting to back up your data, Team55 will then install the latest version of either Windows or macOS that your computer supports. If your copy of Microsoft Windows does not activate, you will be contacted in order to facilitate obtaining a valid Windows product key. Team55 will not reinstall a copy of any operating system that is not legal or valid. If your computer has been blocked from accessing the ACU network, it will remain blocked until Team55 is allowed to perform required actions on your computer.

By accepting, you are certifying that you understand this policy.

In the event that your computer is found to require a reformat or is determined to have a hardware failure that affects your data, Team55 will attempt to perform a backup of the data in your user folder(s) to our media. We will not back up installed applications, and you will be required to re-obtain and install those applications yourself.
Team55 is not responsible for the loss of data because it was not backed up or because of any kind of media malfunction, such as hard drive failure or disk corruption. Any data backed up on Team55's media is subject to deletion after 3 (three) months from the time of initial back up creation.

By accepting you are certifying that you understand this policy.

Team55 can only support a limited selection of operating systems. Team55 currently supports:
Microsoft Windows 7 and later
Apple Mac OS X El Capitan and later
If you are using an operating system not included in this list, please be aware that Team55 will only be able to provide limited service to your computer.

By accepting, you are certifying that you understand this policy.

Team55 only offers limited hardware repair/replacement options. These options are typically limited to:
Hard drive removal
Hard drive installation
RAM replacement or upgrade
Apple Warranty repair as an Apple Authorized Service Provider.
Any non-warranty hardware repair work will only be done with the written consent of the student. Team55 cannot be held responsible for any damage caused during non-warranty hardware repair of a computer that has been checked-in.

Any Apple Warranty repair will be performed only by an Apple Certified Technician. Any Apple computer that is under warranty may have warranty repair work performed at the discretion of the Apple Certified Technician without prior notification. Please see the Team55 Data Back Up Policy for information regarding hard drive data backup. Additionally, should your machine be submitted for Apple Warranty repair, Team55 may, without notification, share any personal information provided during the check-in process with Apple to facilitate the repair. This information includes, but is not limited to:

Name
E-mail address
Phone Number

Before performing any non-Apple repair work, you will be asked if your machine is currently under warranty. It is your responsibility to inform Team55 of the warranty status of your machine. Team55 is not responsible for any loss of warranty status due to non-warranty repair performed with your permission.

Team55 reserves the right to require your presence at and/or your participation in any non-warranty hardware repairs.

By accepting, you are certifying that you understand this policy.

If your computer is checked into the Team55 Repair Center for repair and is missing all or part of the case that secures the computer, Team55 cannot be held responsible for any damage that results from all or part of your case being missing. This includes but is not limited to:

Damage due to dust entering into your computer's case.
Damage due to humidity that may enter into your computer's case.
Damage due to parts of your computer falling out of your case.

By accepting, you are certifying that you understand this policy.

If your computer is checked into the Team55 Repair Center for repair, you can generally expect a 3-5 business day (Monday-Friday) turnaround. You will receive an email from a member of the Repair Center within 2 (two) business days of check-in with an estimated time-frame.

When you pick up your computer, you will be required to sign your name to indicate your machine is in an acceptable working condition. Any complaints regarding the physical condition must be filed at the time of pickup. Please see the Open Computer Policy for our policy regarding machines checked in with an open case.

By accepting, you are certifying that you understand this policy.

Once your computer has been fixed, Team55 will notify you by telephone AND email. It is the responsibility of the student to check your voicemail for the phone number provided and email.

By accepting, you are certifying that you will respond to Team55 phone calls and emails.

Once your computer has been fixed, Team55 will notify you as per the Team55 Notification Policy. Once Team55 notifies you that your computer is fixed, you will have 45 days from the day that we first notify you to pick up your computer. On day 30, we will notify you once again via telephone and email giving you a 15-day abandonment warning. If your computer has not been picked up after 45 days, your computer will be considered abandoned and will become property of the University.

Additionally, if Team55 determines that additional resources need to be supplied to finish the repair process, you will have 45 days to provide those resources or pick up your computer. If you fail to provide said resources or your computer has not been picked up after 45 days, your computer will be considered abandoned and will become property of the University.

By accepting, you are certifying that you understand this policy.