Services A-Z (52)

# Symbols A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

A

Academic Software

ACU IT provides support for a variety of software used for Academic Purposes. If you are needing assistance with one of them, you can use this service to request help.

Account Management

Account information, username and password, systems used to manage accounts, unlocking accounts.

ACU VPN

The ACU VPN allows access to restricted campus resources from off-campus.

Administrative Software

ACU's IT department provides support for a wide variety of Administrative Software.

Adobe Creative Cloud

ACU provides access to Adobe Creative Cloud to all active Faculty, Staff, and Students. If you need assistance with it in any way, use this service.

Automated Telephone Attendant and IVR

The system that uses voice commands to route phone calls.

B

Banner

Banner lets you interact with institutional information such as student and employee records, course enrollment, affiliates, etc.

Blogs

WordPress blogs at ACU.

C

Cable Television

Cable Television on campus is facilitated through IT. Use this service for requests related to that service.

Canvas

ACU's Learning Management System for hosting class resources, turning in and grading assignments, etc.

Classroom A/V

ACU provides a variety of audio and video equipment for our classrooms.

Classroom VDI Access

If you are a professor and your class needs access to the VDI, use this service.

Cognos

Cognos is ACU's campus central reporting tool

Computer Backup

ACU IT provides a computer backup system for all active Faculty and Staff. If you need help with this, use this service.

Computer Replacement Program

The Computer Replacement Program seeks to provide adequate technology for employees. It is generally expected that equipment will be replaced once every three years. The volatility of the computer industry and system prices may require lengthening this life cycle.

Conference Equipment

ACU Information Technology provides equipment for conference rooms and services for building out those rooms on request

Copies, Prints, and Finishing

Use this service to request prints or copies from the CopyCat.

D

Digital Sign Request

Request a new digital sign.

Digital Sign Support

Digital sign support and management.

Door Access

ACU IT provides door access capabilities for campus. Use this service to request a change in access to a particular door.

E

Employee Department Change

This form is for Human Resources to notify IT that an employee's access needs to be modified based on department change.

Encryption

ACU uses two separate systems for encrypting ACU owned computers: BitLocker for Windows computers and FileVault for Macs.

Equipment Moves

Faculty and Staff may request this service to have computing equipment moved from one location to another.

Equipment Requests

Faculty and Staff may use this service to request various computing equipment, like monitors or computer upgrades.

F

Faculty/Staff Work From Home Computer Request

Faculty/Staff Work From Home Computer Request

Faxing

An overview of the CopyCat faxing service.

G

G Suite

Google's online communication and collaboration apps.

H

Hardware Repair

ACU IT provides a variety of hardware repair services.

L

Library EZProxy

Access ACU's paid research databases from off-campus.

Live Events

ACU IT provides audio and visual services for events across campus

Loaner Laptop Rental

Faculty and Staff may rent a loaner laptop from IT for short periods of time. Please use this service to make a request.

M

Microsoft Office

ACU provides free access to Microsoft Office 365 to all students, faculty, and staff.

myACU

myACU is a web portal that has links to most of ACU's online technology resources for students and employees, such as email, courses, Banner, etc.

O

Operating Systems

ACU IT provides support for both Windows and macOS.

P

Password Reset

If you don't remember your password, ACU IT can reset your password for any account administered by IT.

Printer Request

Use this service to request a new printer.

Printing

Students, faculty, and staff have many printers available for any printing needs.

R

Repair Center Check-In

Check a computer in to the Repair Center

Report A Problem

If you are experiencing a problem, but aren't sure where to report it, you've found the right place.

Reporting Systems

Business intelligence and data reporting.

Request to Purchase Computer Being Replaced

Use this service to request to purchase your old computer from the University.

Residence Hall Port Activation

Use this service to request activation of a port in your residence hall room.

Residence Hall Printing Supplies Request

To request printer supplies (toner, paper) for Residence Halls.

S

Student Computer Request

Request for student to get computer in response to the COVID-19 closures

T

Technology Discounts

ACU Faculty, Staff, and Students can take advantage of a handful of software and hardware discounts.

Telephone

ACU IT provides telephone services for ACU faculty and staff.

V

Virus and Malware Protection

Sophos and MalwareBytes are two tools ACU uses to provide Virus and Malware protection to campus.

VMWare

VMware is used to provide a Vitrual Desktop Infrastructure (VDI) for students, faculty, and staff in certain scenarios.

Voicemail

ACU IT provides a voicemail system for the vast majority of phone lines on campus. You can find information about the system here, or request service if you need help.

W

Work for Team55

Apply to be a student technician at Team55

X

Xythos Client

Z

Zoom License Upgrade